Effective date: 25 September 2026. Contact: [email protected]
SM — Sunnah Matrimony ("SM") provides connects as digital items across the SM mobile apps and the official SM website: 1 connect unlocks contact details of 1 approved biodata. One account works on both apps and website.
Purchases made inside the mobile apps use only the respective store billing (Google Play Billing on Android, Apple In-App Purchase on iOS) where offered. Purchases made on the website version may use locally available manual verification with admin approval. Store billing is never mixed with manual methods inside the store-distributed apps.
Store purchases may show Pending until the store confirms payment. Website manual purchases stay Pending until an admin verifies the transaction reference (usually within 24-72 hours). Connects are added only after confirmation. Failed, cancelled, or unverified claims are not credited.
No refund after connects are added and used to unlock biodatas, except duplicate or delivery-error cases above.
For store purchases, refunds are handled under that store's refund policies (Google Play order history, or Apple purchase history and self-service refund). You may also contact SM through the in-app / website Support and Contact options or by email to [email protected] within 14 days with: account phone or email, purchase date, amount, pack name, and order ID or transaction reference. For website manual purchases, approved refunds are returned through the original payment channel within 7-14 days. For store purchases, approved refunds follow the respective store's timeline to the original payment method.