প্রাইভেসি পলিসি

SM — Sunnah Matrimony ("SM", "we", "us") is an adults-only matrimonial service provided through the SM mobile applications and the official SM website (together, the "Platform"). This Privacy Policy applies specifically to the SM apps distributed via Google Play and the Apple App Store, as well as the SM website where you access the same account.

1. Who can use SM (18+)

You must be at least 18 years old (21+ for males under Bangladeshi marriage law) to register. SM does not knowingly allow children. Date of birth is collected at registration to enforce this, and accounts found to belong to underage users are removed.

2. Data we collect

• Account data you provide: name, gender, date of birth, phone number, email address (optional), password (stored hashed).
• Biodata you publish: marital status, address details (division, district, upazila, village), education, family, lifestyle, profession, marriage and partner preferences, guardian name, phone and relation, and photos if you upload them.
• Technical data: device model and OS version, app or browser version, IP address, approximate city or area derived from IP, login and session records, pages and features used, crash and performance logs.
• Purchases: connects pack name, purchase token or transaction reference, order status and amount for verification. Mobile in-app purchases use only the respective store billing (Google Play Billing on Android, Apple In-App Purchase with StoreKit on iOS). Website purchases may use locally available manual verification. We never collect card PINs, full card numbers, or mobile-banking PINs.
• Reports, blocks and support: report reason and note, blocked biodata IDs, and messages you send to support.

We do not access your contacts, precise GPS location, microphone, SMS content, or files beyond photos you explicitly choose to upload.

3. How we use data

• Provide search, biodata publishing, admin approval, and contact-unlock with connects across apps and website with one account.
• Verify age, prevent fraud and duplicate biodatas, and moderate objectionable content.
• Verify purchases, prevent abuse, and provide customer support.
• Secure the Platform, fix crashes, measure performance, and comply with law.

4. What is public vs gated

Approved biodata summaries (biodata type, marital status, birth year, height, education, general address) are visible on the Platform to enable match searching. Full date of birth, parents' names, and guardian contact details stay hidden until a logged-in adult unlocks them with 1 connect, or for authorized admins for moderation. Never share passwords or OTPs with anyone.

5. User content, reporting and blocking

Objectionable content is prohibited: sexual or explicit content, harassment, hate, threats, scams, impersonation, false information, commercial spam, or contact details posted to evade approval. Every biodata page provides Report and Block actions when logged in, on both the apps and the website. Reports go to admins for review and removal. Repeat violations lead to biodata rejection or permanent account termination. Contact: [email protected].

6. Payments

Digital goods used inside the SM mobile apps are processed exclusively through the respective store billing (Google Play Billing on Android, Apple In-App Purchase on iOS) where offered, and are subject to that store's purchase handling. Alternative manual methods, where available, apply only on the website version and are never used or linked inside the store-distributed apps. See the Refund Policy for details.

7. How we share data

We do not sell personal data. We share data only as follows:

• Between users (with your action): guardian contact details are shown to another logged-in adult only after that user spends 1 connect to unlock your approved biodata.
• Service providers: hosting and infrastructure, crash and performance analytics, and push-notification providers, only as needed to run the Platform.
• Store billing providers: purchase processing via Google Play on Android and Apple on iOS is handled by the respective store under its own privacy terms.
• Legal: authorities when required by applicable law or a valid legal request, and to protect safety and prevent fraud.

8. Data security

We use encrypted transport (HTTPS), hashed passwords, authenticated sessions, and limited admin access. No method is 100% secure, so keep your password private and log out on shared devices.

9. Retention and deletion

We keep account and biodata data while your account is active. You can delete your account anytime from within the apps or the website under Profile > Settings > Delete account, or request deletion by email to [email protected] with your registered phone or email and biodata number if known. Deletion removes your user profile, biodata and photos, guardian contact details, connects and unlock history display, favorites, reports you filed, and blocks. Purchase and fraud-prevention records may be retained briefly where the law requires, then anonymized. See the Delete Account page for full steps and timelines.

10. Your rights and contact

Request access, correction, or deletion of your personal data at [email protected] or through the in-app and website Support and Contact options. We respond within 30 days.

11. Changes to this policy

We may update this policy to reflect Platform or legal changes. Material changes will be announced in the apps and on the website. Continued use after updates means you accept the revised policy. If you disagree, do not register or delete your account.